SEON - Migration and DevOps support for Mission-Critical Alarm Dispatch Platform

About SEON

SEON, headquartered in Hamburg since 2017, builds the cloud-native software platform behind modern alarm receiving and dispatch centers ("Leitstellen") across Europe and South Africa. The platform processes over 300 million alarm signals a year — a new dispatch roughly every 2 seconds — unifying alarm intake, automated response-plan execution and an AI voice agent (Stella) that pre-clears false alarms before they ever reach a human dispatcher.

How Cloutive made an impact

Cloutive migrated SEON's platform to AWS and continues to provide DevOps-as-a-Service on top of it. Every signal flowing through SEON can represent a real break-in, fire or medical emergency, so the infrastructure is built around three things: mission-criticality, since a dropped or delayed alarm signal is not an abstract risk but a potential real-world emergency; strict data security and compliance, with ISO 27001 certification and GDPR-compliant, Germany-hosted infrastructure; and uptime guaranteed down to the decimal — 99.999%, contractually, because SEON's monitoring centers are operating 24/7 and cannot afford downtime windows.